Foundry Voice Concierge

Foundry Voice Concierge – Automated Phone Concierge

A managed phone concierge for appointment-driven teams and operators. Voice Concierge answers, qualifies, and books from your live calendar so you stop missing calls and start treating the phone like a real channel again.

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24/7 coverage

No more missed booking calls

Calendar aware

Offers times with buffers + rules

Brand-safe scripts

Guardrails, confirmations, transcripts

Tell us about your call volume

We'll map a pilot that fits

Your script, escalation rules, and booking tools - built into one AI concierge.

Response within one business day. Transparent scope before you decide.

Who it’s for

For teams who need calls handled like a reliable employee would.

Appointment-driven teams

Operators who live and die by the phone and need every caller greeted and routed correctly.

Owners without a full-time receptionist

Leaders who can’t add headcount but can’t afford to let calls drop.

Teams that want systems, not AI toys

Operators who expect clear guardrails, logs, and reliable behavior every day.

What it does

Clear, auditable behaviors tuned to your business.

Item 1

Answers every call

Consistent, professional greeting every time—no voicemails or missed rings.

Item 2

Asks focused questions

Understands why the caller is reaching out and keeps the conversation on track.

Item 3

Books on your live calendar

Offers times, respects buffers and rules, and confirms details on the spot.

Item 4

Collects and escalates

Captures name, phone, and email, flags high-value calls, and escalates instead of burying them.

Item 5

Shares context

Transcripts and outcomes logged so follow-up is straightforward and training is easy.

How it works

A straightforward rollout with human oversight.

Step 1

Connect your calendar and number

We connect Voice Concierge to your calendar and phone number.

Step 2

Define qualification and escalation

We define your qualification rules and escalation paths.

Step 3

Route calls and log outcomes

Calls start routing through the concierge, with transcripts and outcomes logged.

Step 4

Review, tune, and learn

You review results and we tune messaging over time, with Mentis pulling patterns from what’s working.

Integration-ready and operator-controlled.

Calendars, CRM logging, and routing options that keep the phone channel grounded.

✓

Calendar connections with buffers and booking rules intact.

✓

CRM logging with call outcomes and transcripts for accountability.

✓

Routing options: forward your existing number or use IVR handoff.

✓

After-hours and overflow coverage without disrupting your front desk.

✓

Live transfer or callback escalation when stakes are high.

✓

Disposition tagging for QA, reporting, and coaching.

What operators are aiming for with Voice Concierge.

Realistic, defensible outcomes—no hype.

Fewer missed calls during peak and after-hours windows.

We start with coverage where you’re losing the most bookings.

More calendar slots filled without pulling staff off in-person work.

Calendar-aware booking with your buffers and blackout dates.

Reduced front-desk call load.

Concierge handles the routine, your team handles the high-value conversations.

Fast to launch, simple to test.

Short onboarding, pilot options, and clear pricing before you commit.

✓1-2 week onboarding to design flows, connect tools, and test.
✓Pilot or limited rollout so you see outcomes before wider use.
✓Pricing as base fee + usage - no secrets, defined before launch.

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Pilot design

Start small, prove outcomes.

✓Start after-hours or limited hours to reduce risk.
✓Define success metrics: missed call reduction, bookings captured, escalation rate.
✓Review transcripts and outcomes before expanding coverage.

Governance guardrails

Clear disclosure, escalation, and auditability before you go live.

Disclosure policy

You choose how and when callers are told they're speaking with an AI concierge.

Escalation rules

Edge cases route to humans immediately with clear handoff expectations.

Audit trail

Every call is logged with transcripts, outcomes, and disposition tags.

Versioned scripts

Every script update is tracked so you always know what's live.

FAQs for cautious teams

Will callers know they're talking to AI?▼

We tune tone to your brand. You decide whether to disclose upfront or only when asked. We avoid over-promising and keep responses human and concise.

Can I keep my existing phone number?▼

Yes. We can forward your existing number to the concierge or provision a new line and forward back for certain scenarios.

What if the AI doesn't know the answer to something?▼

Unknowns trigger an escalation: offer to transfer to a human or capture details for a callback with a clear promise and timeline.

Does this replace my staff?▼

It handles the repetitive, interrupt-driven work so your team can focus on high-value service. Humans stay available for sensitive or complex cases.

Can I listen to or read transcripts of calls?▼

Yes. We provide call logs and transcripts for QA, training, and compliance.

What industries do you support?▼

Clubs, event spaces, salons, medspas, clinics, and other appointment-driven services. If you rely on calls for bookings or member care, we can tune to you.

Your phones never have to go unanswered again.

If missed calls are costing you bookings or member happiness, it's time to test an AI concierge built around your brand.

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