Voice Concierge
A governed AI voice system that answers, qualifies, books, routes, and escalates calls — exactly the way your business operates.
Request a DemoMissed Calls Cost Real Money
Every missed call is a lost opportunity. Every rushed call introduces risk. Traditional phone systems don’t scale with your business, and most “AI voice bots” create more frustration than value.
Voice Concierge exists to solve that gap — by acting like a trained front-desk operator, not a script-reading robot.
What Voice Concierge Does
- •Answers inbound calls 24/7
- •Qualifies callers based on your rules
- •Captures structured lead and request data
- •Books appointments directly into live calendars
- •Routes calls when human intervention is required
- •Logs transcripts and outcomes automatically
Designed as an Operational System — Not a Bot
Voice Concierge is orchestrated using deterministic workflows and governed decision logic. Every call follows defined rules, escalation paths, and data-capture standards.
Behind the scenes:
- •Workflow orchestration is handled via n8n
- •Voice, SMS, and scheduling tools are integrated as modular components
- •Call outcomes are logged for traceability and review
- •Exceptions trigger human escalation, not silent failure
No hallucinations. No guesswork. Just disciplined execution.
Who It’s For
- •Service businesses with inbound call volume
- •Professional firms that require accurate intake
- •Operators who can’t afford missed opportunities
- •Teams that need coverage without headcount bloat
Works Alone. Scales With Mentis.
Voice Concierge can run as a standalone system with its own workflows and integrations.
For organizations that require deeper governance, institutional memory, and cross-system intelligence, Voice Concierge can be upgraded to operate under Mentis, adding:
- •Persistent operational memory
- •Policy enforcement
- •Cross-tool intelligence
- •Long-term optimization
Key Integrations
- •Calendars (Google, Microsoft)
- •Voice & SMS platforms
- •CRM and intake systems
- •Internal escalation channels